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MiCollab by Mitel
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MitelUnified Communications

MiCollab

MiCollab is Mitel's all-in-one UC&C platform bringing together HD voice softphone, multi party video conferencing, instant messaging, SMS, persistent team workspaces, screen sharing, and file collaboration into a single application across desktop, web, and mobile. It integrates natively with MiVoice Business, MiVoice MX-ONE, and MiVoice Office 250 and 400, with deep Microsoft Teams interoperability for presence federation and telephony, eliminating the need for multiple communication apps.

Key Capabilities

HD voice softphone, multi party audio/video conferencing, screen sharing, and persistent team workspaces in one unified client

Real time presence synced

with Microsoft Outlook/Office 365 calendar and MiVoice call manager line state across all contacts

1-to-1 and group SMS messaging alongside instant messaging and persistent team-based chat channels (Release 10.1+)

Native Microsoft Teams integration

for bi-directional presence federation and enterprise telephony quality alongside Teams collaboration

Cross-platform clients

for Windows, Mac, iOS, Android, and WebRTC browser; conference guests join via browser with no download required

Deployable on VMware, Hyper-V, Proxmox KVM, AWS, or Azure

with TLS and SRTP encryption and standards-based SIP federation for all communications

Technical Specifications
PlatformsWindows, Mac, WebRTC, Android, iOS
VirtualizationVMware, Hyper-V, Proxmox KVM, AWS, Azure
VideoH.264, VP8 (wideband HD audio)
SecurityTLS, SRTP, HTTPS/SSL, Standards-based SIP federation
Target Industries
Professional Services
Remote & Hybrid Teams
Healthcare
Finance
Frequently Asked Questions

MiCollab is Mitel's unified communications and collaboration platform that combines HD voice, video conferencing, instant messaging, SMS, team workspaces, screen sharing, and file sharing in a single application. It replaces the need for multiple communication tools with one integrated client for desktop, web, and mobile users.

Yes. MiCollab integrates natively with Microsoft Teams, providing bidirectional presence federation and enterprise telephony quality. Teams users see MiCollab contacts' availability in real time, and Mitel desk phone users can initiate Teams meetings directly from their UC client.

MiCollab runs on Windows, Mac, iOS, Android, and in any WebRTC-enabled web browser. Conference guests can join meetings directly in their browser without downloading any software, making it straightforward to include external participants in any meeting.

MiCollab can be deployed on premises using VMware, Hyper-V, Proxmox, or KVM, or hosted in the cloud on AWS or Azure. All communications are protected by TLS and SRTP encryption regardless of deployment type.

Yes. MiCollab integrates natively with MiVoice Business, MiVoice MX-ONE, and MiVoice Office 250 and 400. It serves as the unified communications layer for all major Mitel PBX platforms, giving users a consistent experience whether their organization runs a small business system or a carrier grade enterprise platform.

Expert Guidance

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At a Glance

VendorMitel
CategoryUnified Communications

Business Hours

Monday to Friday, 8.30am to 5.30pm

Jakarta (GMT+7) · Under 24 Hours Response

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