IndustryFramework

Healthcare

Secure, AI-powered communications to improve care coordination in Indonesia, supporting organizations from small clinics to major hospital networks with 100,000+ users spanning emergency response, patient access, mobile workflows, and regulatory compliance. A strategic methodology engineered to deliver unshakeable operational continuity for Indonesian enterprises.

Products

Benefits

Core Challenges

Long patient wait times caused by disconnected care team coordination across wards and outpatient clinics

Growing clinical and administrative workloads increasing staff burnout and lowering care quality

Patient missed appointments (no-shows) reducing operational efficiency and healthcare service revenue

Need for HIPAA-compliant communication systems with tamper-proof interaction recording and complete audit trails

Strategic Benefits

Virtual Care Collaboration Service enables WebRTC telehealth consultations from any device with zero app download

AI-powered booking, confirmation, and reminder workflows automatically reduce patient no-shows

Five Nines (99.999%) reliability across on-premises, private cloud, and public cloud deployments

Mobile DECT handsets and clinical alarm integrations keep care teams connected across all facilities

Recommended Components

Integrated Stack.

Mitel1/5

MiVoice MX-ONE

MiVoice MX-ONE is Mitel's flagship carrier grade enterprise IP PBX platform engineered for large enterprises requiring mission critical reliability. Deployable across on premises, private cloud, AWS/Azure, or hybrid configurations, it scales from 500 to over 500,000 users with a distributed architecture, strong redundancy, and certified Microsoft Teams Direct Routing support.

IP PBX & TelephonySpecs

Mitel2/5

MiCollab

MiCollab is Mitel's all-in-one UC&C platform bringing together HD voice softphone, multi party video conferencing, instant messaging, SMS, persistent team workspaces, screen sharing, and file collaboration into a single application across desktop, web, and mobile. It integrates natively with MiVoice Business, MiVoice MX-ONE, and MiVoice Office 250 and 400, with deep Microsoft Teams interoperability for presence federation and telephony, eliminating the need for multiple communication apps.

Unified CommunicationsSpecs

Mitel3/5

Mitel SIP-DECT Solutions

Mitel SIP-DECT is a scalable enterprise grade wireless telephony system based on 4th-generation Radio Fixed Part (RFP) base stations centrally managed by the Open Mobility Manager (OMM) software controller. It supports deployments from a single cell to massive multi cellular networks covering warehouses, hospitals, hotels, and outdoor industrial sites, scaling up to 4,000 RFPs and 10,000 DECT devices with seamless roaming.

Hardware & EndpointsSpecs

ABBYY4/5

ABBYY Intelligent Document AI

ABBYY Vantage is an industry-leading low code/no code Intelligent Document Processing platform using AI, NLP, and large language models to extract structured data from invoices, contracts, forms, and handwritten content. ABBYY FineReader PDF complements it with 99%+ OCR accuracy using advanced AI-enhanced recognition, supporting editing, redaction, and accessibility, deployable on cloud, on premises, or hybrid.

Business ApplicationsSpecs

Mitel5/5

Mitel Performance Analytics

Mitel Performance Analytics (MPA) is a cloud-hosted fault and performance management platform that proactively monitors Mitel UC networks around the clock, delivering automated alerting, secure remote access, active testing tools, and detailed analytics to prevent outages before they impact users. Deployed across 5,000+ Mitel customer networks globally, it is available as MPA (formerly MarWatch) and MPA Plus (formerly Enterprise Manager) for multi vendor, large enterprise deployments.

Networking & SecuritySpecs

Integration Strategy

Lab-tested in Jakarta.

Every component of this framework is validated in our Jakarta staging facility before deployment.

Our Process

Deployment Scale

Nationwide capability.

Architected for scaling across nationwide clusters with SURIA certified local engineering support.

About SURIA

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