IndustryFramework

Hospitality & Cruise

Over 50 years of experience delivering communications for hotels, resorts, casino properties, and cruise ships in Indonesia, ensuring superior guest experiences through deep PMS integration, facility-wide wireless connectivity, and AI-powered guest service tools. A strategic methodology engineered to deliver unshakeable operational continuity for Indonesian enterprises.

Products

Benefits

Core Challenges

Delivering consistent, high-quality guest service across diverse properties of all sizes and configurations

Staff coordination across large properties, multiple floors, and maritime cruise environments

Managing staff shortages and demand fluctuations without compromising guest interaction quality

Multi-property management for hotel chains, resort groups, and cruise fleets operating globally

Strategic Benefits

Deep PMS integration with Oracle OPERA, Agilysys, and Protel for personalized guest journeys from check-in to check-out

Full suite of IP phones, wireless DECT handsets, consoles, and softphones tailored for every hospitality role

PolyAI-powered virtual assistant handles reservations, room service, and guest inquiries around the clock

Flexible CapEx and OpEx payment models enable seamless cloud transitions anytime without disrupting operations

Recommended Components

Integrated Stack.

Mitel1/4

MiVoice Business

MiVoice Business is Mitel's versatile IP PBX platform spanning small businesses to large enterprises, available as a physical appliance including a Small Business Controller for up to 150 users, virtualized software on VMware, Hyper-V, Nutanix, or Proxmox, or as a public cloud service on AWS and Azure. It delivers unified communications including voice, mobility, collaboration, and voicemail-to-email, with native MiCollab, Mitel CX, and MiContact Center integration, plus purpose-built vertical features for healthcare, hospitality, and financial services.

IP PBX & TelephonySpecs

Mitel2/4

Mitel InAttend

Mitel InAttend is a professional Windows-based attendant console for receptionists and operators managing high volumes of calls with efficiency and accuracy. Built on open SIP standards, it is available standalone or as part of the Mitel CMG Suite for enriched presence, calendar, and directory capabilities across MiVoice MX-ONE and multi vendor SIP environments.

IP PBX & TelephonySpecs

Mitel3/4

Mitel SIP-DECT Solutions

Mitel SIP-DECT is a scalable enterprise grade wireless telephony system based on 4th-generation Radio Fixed Part (RFP) base stations centrally managed by the Open Mobility Manager (OMM) software controller. It supports deployments from a single cell to massive multi cellular networks covering warehouses, hospitals, hotels, and outdoor industrial sites, scaling up to 4,000 RFPs and 10,000 DECT devices with seamless roaming.

Hardware & EndpointsSpecs

Yealink4/4

Yealink SIP Phones

Yealink is a global leader in SIP endpoints offering a comprehensive portfolio from entry-level T2/T3 desk phones to the Android-powered T5 smartphones and VP59 video phone with an 8-inch 1280×800 touchscreen and integrated 1080p Full HD camera. The range is extensively certified for Microsoft Teams and Zoom Phone, and includes DECT cordless systems, conference phones, and USB headsets.

Hardware & EndpointsSpecs

Integration Strategy

Lab-tested in Jakarta.

Every component of this framework is validated in our Jakarta staging facility before deployment.

Our Process

Deployment Scale

Nationwide capability.

Architected for scaling across nationwide clusters with SURIA certified local engineering support.

About SURIA

Related Frameworks

All Solutions

Framework

Healthcare

Secure, AI-powered communications to improve care coordination in Indonesia, supporting organizations from small clinics to major hospital networks with 100,000+ users spanning emergency response, patient access, mobile workflows, and regulatory compliance.

Explore

Framework

Education

A unified communication platform empowering K-12 schools and higher education institutions in Indonesia to deliver superior campus experiences, connecting faculty, students, and parents while enhancing campus safety and automating administrative workflows.

Explore

Framework

Field Services

Embedded communication technology that eliminates delays, manages field service operations efficiently, and boosts customer satisfaction in Indonesia, bridging field technicians and back-office teams in one unified mobile experience.

Explore

Start Scaling.

Apply this framework to your organization with full support from SURIA's certified engineers.

Apply Framework Call Sales Hub