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MiVoice Business by Mitel
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MitelIP PBX & TelephonyMulti-Platform PBX

MiVoice Business

MiVoice Business is Mitel's versatile IP PBX platform spanning small businesses to large enterprises, available as a physical appliance including a Small Business Controller for up to 150 users, virtualized software on VMware, Hyper-V, Nutanix, or Proxmox, or as a public cloud service on AWS and Azure. It delivers unified communications including voice, mobility, collaboration, and voicemail-to-email, with native MiCollab, Mitel CX, and MiContact Center integration, plus purpose-built vertical features for healthcare, hospitality, and financial services.

Key Capabilities

Scales from 5 to 65,000 users

with a dedicated Small Business Controller for deployments up to 150 users

Built-in CloudLink Gateway and MiVoice Border Gateway

for flexible SIP trunking and encrypted teleworker connectivity

Hot Desking, voicemail-to-email transcription, and local site survivability ensuring full telephony during WAN outages

Single Number Reach

across up to 8 devices including desk phone, softphone, and mobile with unified voicemail on one number

Purpose-built vertical integrations

for healthcare nurse call, hospitality PMS including Oracle OPERA and Protel, and financial services compliance recording

Flexible deployment

spanning on premises appliances, private cloud on VMware, Hyper-V, Nutanix, or Proxmox, and public cloud on AWS and Azure, with CapEx or OpEx licensing

Technical Specifications
CapacityUp to 65,000 Users; Small Business Controller up to 150 users
DeploymentAppliance, VMware, Hyper-V, Nutanix, Proxmox, AWS, Azure
Analog6 Built-in FXS Ports on Small Business Controller
MobilityMobile softphone, Single Number Reach (8 devices), Zoom Workplace integration
Target Industries
SMB & Mid-Market
Retail
Healthcare
Hospitality
Education
Frequently Asked Questions

MiVoice Business is designed for small to large enterprises with up to 65,000 users, offered as a physical appliance or cloud deployment. MiVoice MX-ONE targets very large enterprises and service providers needing over 500,000 users with carrier grade redundancy across hundreds of distributed sites.

Yes. MiVoice Business is available as a physical appliance, a virtualized server on VMware, Hyper-V, Nutanix, or Proxmox, or as a hosted cloud service on AWS and Azure. Organizations choose the model that fits their current infrastructure and migrate to cloud at their own pace.

The Small Business Controller is a compact version of MiVoice Business designed for organizations with up to 150 users. It includes six built in analog FXS ports and delivers full unified communications features without the need for a dedicated server, making it ideal for small offices and branch locations.

Yes. MiVoice Business includes Single Number Reach across up to eight devices, a mobile softphone, and a built in CloudLink Gateway for encrypted teleworker connectivity. Remote and hybrid employees receive the same calling features and experience as staff working from the office.

MiVoice Business is particularly well suited for SMB and mid-market organizations, retail chains, healthcare facilities, hospitality groups, and educational institutions. It includes purpose-built integrations for healthcare nurse call systems, hospitality property management systems, and financial services compliance recording.

Expert Guidance

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At a Glance

VendorMitel
CategoryIP PBX & Telephony
ClassificationMulti-Platform PBX

Business Hours

Monday to Friday, 8.30am to 5.30pm

Jakarta (GMT+7) · Under 24 Hours Response

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